Chantilly Air
Frequently Asked Questions
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Why not just fly via the airlines?
The airlines often are the appropriate way to go. However, depending on a specific trip’s itinerary and the value placed on passenger time and productivity, travel by business aircraft often is the least expensive way to go when all costs and benefits are considered. Consequently, business aircraft often better pass a cost/benefit test. These employee travel judgments, typically made on a trip-by-trip basis, are subject to the same cost/benefit considerations and analysis applicable to any business decision. There also are some important trips that are just too difficult and time consuming to make on the airlines, making the trip untenable and subsequently untaken unless a more effective form of transportation, such as business aircraft, allows the opportunity to be realized.
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Why are business aircraft sometimes a better alternative to commercial air travel?
Business aircraft can fly directly between any two locations served by nearly 3,500 airports in the contiguous U.S.—over ten times the locations served by scheduled airlines. “On-the-road” costs, such as hotels, meals, airport parking, rental cars, taxis, etc., can be minimized by efficient, shorter itineraries. Further, because of the privacy and quiet (no competitors watching/listening) available to business aircraft passengers, a lack of interruptions (no strangers or crying babies aboard), the availability of club seating and tables (to spread out, share, work), and access to office equipment, the office-like environment on business aircraft can facilitate unusually high levels of collaboration and productivity.
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How does using chartering aircraft for business help ensure safety?
For many companies, the protection of personnel from uncontrolled public exposure alone is justification for business aircraft use. Avoiding eavesdropping, reducing travel visibility, eliminating unwanted and unnecessary conversations and interruptions, all support the use of business aircraft to safeguard company employees and the sensitive information they carry.
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Do I have to go through TSA?
At the gateway, you and your baggage will be screened by TSA security screeners. The screening process is very similar to that at a commercial airport, except that you do not have to wait in line! Generally, when you are ready to board our aircraft, TSA will need no more than a few minutes to complete the screening process of all passengers and their baggage.
We also do not require you to “check in” early for your flight as you would have to with an airline. As for all our flights, we will depart as soon as you get to the airport. However, we do ask that you please not be late for DCA flights. Although TSA will attempt to accommodate changes to departure times, TSA may not be able to accommodate every rescheduling of the departure time, depending on the availability of TSA screeners at the new requested departure time.
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Why do employees travel via business aircraft?
“Efficient employee scheduling” and “employee time saved” are key advantages of business aircraft use. Because business aircraft have the ability to fly nonstop between 3,500 small, close-in airports—ten times the number of locations served by scheduled airlines in the United States—highly efficient employee time management becomes a very real benefit.
Additionally, the value of employee time often exceeds its cost to the company by substantial margins, further increasing the importance of employee time savings. Simply stated, business aviation helps a company obtain maximum productivity from its two most important assets: people and time.
Employee productivity sustained en route to a business destination—in a secure office environment, free from interruptions, distractions or eavesdropping—can have substantial value to an employer. Group productivity, maximized due to the common availability of club seating and tables, often is unique to business aircraft. Strategizing before meetings and debriefing afterwards are common practices often facilitated and encouraged by business aircraft cabin configurations.
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How do I select a charter operator?
Click here to view the NBAA Aircraft Charter Consumer Guide.
The following will help you in selecting a charter operator.
- Who is the FAA-certificated charter operator that will conduct your charter flight?
- What is the name and Certificate Number on the FAA commercial air carrier certificate?
- How long have you been in business:
- In aviation?
- As an air charter operator?
- What types of aircraft are on your charter certificate?
- How many aircraft and crew do you have?
- What experience does your crew have?
- How many flight hours total time?
- Captain
- First Officer
- How many hours in make/model of each aircraft? (e.g., what are your policies and procedures on crew pairing?)
- Do you use FAA Part 142 training schools?
- How often do your crews attend re-current training?
- Is this training schedule above and beyond the minimum training requirements established by the FAA?
- How many flight hours total time?
- If special operations (e.g., mountain airports, extended over water) will be conducted, what experience (initial and recurrent) does the crew have with these operations?
Safety and Security
- What is your safety record?
- Have you had any aircraft accidents or incidents?
- If so, what measures have you implemented to ensure increased safety?
- Have you had any aircraft accidents or incidents?
- Have you been audited by an independent third-party organization (e.g., Wyvern, ARG/US)
Aircraft Maintenance
- Who maintains the aircraft?
- Under which program is the aircraft maintained (CAMP, AAIP, factory maintenance program, other program)?
- How do you handle maintenance situations that, on occasion, might arise during a trip you have booked?
International Operations
- What experience do you have flying to/from/within other countries?
- What, if any, different safety and security measures do you implement when conducting operations to other countries?
- Will you assist with immigration and customs logistics, such as visas and customs forms?
Customer Service
- Do the crews and other employees receive customer service training?
- How soon prior to the scheduled flight will the aircraft be at the airport, ready for departure?
- Is there someone available 24 hours/day, seven days/week for reserving or changing charter reservations?
Aviation Insurance
- What company issues the aviation insurance policy?
- Is the operator you are dealing with the Named Insured on the policy?
- What are the insurance coverages and limits?
- Who is the FAA-certificated charter operator that will conduct your charter flight?
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Why do we have to go through a gateway airport?
TSA requires that passengers on flights to or from DCA have to be screened by TSA security screeners. The security screening is the same as that required for passengers on commercial airlines, and generally takes only a few minutes. TSA also requires that aircraft and crew that fly to or from DCA without passengers (for instance, repositioning flights) have to be screened by TSA personnel.
Only specific airports (“gateway airports”) are equipped to accommodate this screening process. Only these airports have been approved by TSA as gateway airports for flights to DCA. Currently, there are 103 such airports (plus one heliport), as shown on the accompanying map. Your Chantilly Air scheduler will be pleased to help you locate an appropriate gateway airport.
All flights to DCA have to proceed via one of these gateway airports. Flights from DCA can proceed directly to any airport.
For instance, if you plan a trip from Washington, DC to Boston-Bedford’s Hanscom airport (BED), operating the flight from and to DCA is an ideal solution, since we do not have to stop at a gateway airport that is not on your planned route of flight. You simply board the airplane at DCA for your outbound flight, and the same is true for your return flight to DCA.
If you plan a trip from Washington, DC to an airport that is not a gateway, DCA can still be a component of an optimal travel plan. We simply pick you up at DCA, and fly you to your destination. In this case, for the return flight, we suggest that we fly to Dulles, or another surrounding airport in the Washington, DC area. We can still fly you to DCA on the return flight, but that would involve stopping at a gateway airport to clear security, and we feel that this might delay your flight unnecessarily.
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What baggage can I have access to on the flight? May I take a carry-on bag?
Your carry-on baggage on DCA flights is subject to the same security restrictions as it would be for any other Chantilly Air flight. Please note that those security restrictions are not as limiting as the list of prohibited items used by the airlines. For instance, your carry-on baggage may not contain items that may be used as weapons, but it may contain liquids over 3 ounces.
However, some prohibited items may simply be carried in your “checked” baggage. Checked baggage will be stored by the crew in an exterior baggage compartment to which you will not have access in flight. Depending on aircraft, the availability of exterior baggage compartment space may be limited. Your Chantilly Air scheduler will be happy to help you make the right choices about prohibited items in your baggage.
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Can I use any FBO I choose at the gateway?
For the same reason that only specific “gateway” airports can accommodate the security measures required for DCA flights, there are only certain FBOs at each gateway airport that can accommodate these security measures.
Your Chantilly Air scheduler will be pleased to help you find an appropriate FBO at the gateway airport.
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Until what time can I make changes to my itinerary?
We have to submit an initial trip itinerary to TSA 24 hours before the flight’s departure. TSA uses the information we provide about passengers, crew, and aircraft to conduct a security check.
At TSA’s discretion, we may be able to make changes to the departure times within the last 24 hours before the originally scheduled departure. However, within the last 24 hours before the flight’s departure, we cannot add passengers to the itinerary, or change gateway or destination airports.
However, we can delete passengers from the passenger manifest up to departure time of the flight. If you are not certain whether a passenger in your party will or will not be traveling with you, it is best to ask us to list that passenger on the manifest. We can always delete—but not add—names on the passenger manifest.
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Does your stop at a gateway before picking me up at DCA affect the crew’s duty day?
Since our crew has to reposition the aircraft to a gateway airport, where aircraft and crew can be security-screened by TSA, this reduces the crew’s remaining available duty day.
However, we may be able to reposition the aircraft to DCA on the day prior to your flight. In that case, you will have the crew’s full duty day available for your trip.
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Why do you need an armed guard on board? I’m not a criminal.
When access to DCA was restored after the attacks of September 11, 2001, it was felt that the hijacking of aircraft was a threat specific to operations at DCA. Since general aviation aircraft generally do not have lockable cockpit doors, TSA requires that an Armed Security Officer (ASO) has to be on board each passenger flight to and from DCA, for the sole purpose of preventing unauthorized access to the flight deck.
Chantilly Air selects only highly-qualified and trained current or former law enforcement officers with a particular background in customer service and specific aviation experience as ASOs.
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Why is the cost so expensive?
One reason that flights to or from DCA are more expensive is that we have to fly to DCA via a gateway airport. If we have to reposition the aircraft to a gateway that would not ordinarily be on the route of flight, you will be charged the cost of that repositioning leg.
Another reason for the higher cost of operations at DCA is the requirement for heightened security measures. TSA charges a security fee, and we have to hire the services of an Armed Security Officer (ASO) for the flight.
However, we are certain that once you have experienced the time savings and convenience of flying to and from DCA, you will not want to drive through the DC rush hour to get to Dulles or another surrounding airport.
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Why wouldn’t I just save myself the hassle and depart from Dulles instead?
For some customers, choosing to fly out of Manassas or Dulles Airport might be a preferred option due to the potential cost savings. However, other clients may find DCA’s close proximity to the nation’s capital to be extremely important, which is why Chantilly Air is pleased to have met the rigorous TSA requirements in order to offer this charter service to you.
However, if you plan to leave from DCA before 7 am, or plan to return to DCA after 10 pm, we suggest that you use another airport, since departures from DCA are not supported by TSA between 10 pm and 7 am.